Contact & Support
Email Support
Section titled “Email Support”For any questions, issues, or feature requests:
We typically respond within 24 hours.
Priority Support (Pro)
Section titled “Priority Support (Pro)”Pro plan merchants receive priority support with faster response times. Use the same email address and include your store domain so we can look up your account quickly.
What to Include
Section titled “What to Include”When reaching out for help, please include:
- Your Shopify store domain (e.g.,
your-store.myshopify.com) - A description of the issue or question
- Screenshots if applicable
- Your current Bot It plan (Free or Pro)
Website
Section titled “Website”Visit botitai.com/contact for our contact form.
Follow Us
Section titled “Follow Us”Follow @SkinnyWaterApps on X for updates and announcements.